Terms and Conditions

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Welcome to Al Shawl House. By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before placing an order or browsing our site.

These Terms govern the use of the Al Shawl House website and the purchase of our products. We reserve the right to update or change these terms at any time without prior notice.

All products displayed on our website are subject to availability. We strive to ensure accurate product descriptions, but slight variations in color, texture, or design may occur due to fabric characteristics and photography.

• Orders are confirmed once full payment is received.
   
• We accept secure online payments through approved gateways.
   
• Al Shawl House reserves the right to cancel or refuse any order at our discretion (e.g., due to errors in product pricing or stock issues).
   

• We ship across Oman and internationally.
   
• Delivery times may vary depending on your location and chosen shipping method.
   
• Shipping costs and estimated delivery time will be displayed at checkout.
   
• Customers are responsible for providing accurate delivery information.
   

In accordance with Omani consumer protection laws, we offer refunds or exchanges within 15 days of purchase under the following conditions:

• The product must be in its original condition and packaging
   
• It must not be used, worn, or damaged
   
• The original receipt or proof of purchase must be provided
   

Refunds will be issued to the original payment method. For online purchases, return shipping costs are the customer’s responsibility unless the item was received damaged or incorrect.

Your use of this website is also governed by our Privacy Policy. We respect your privacy and take necessary steps to protect your personal information.

For questions regarding these Terms and Conditions, please contact us:

📧 info@alshawlhouse.com
📍 Boulevard Boutique Mall, Muscat, Oman